Refund & Exchange Policy

At JuliPeri, each piece is meticulously crafted and undergoes strict quality checks before dispatch. We stand behind our craftsmanship and strive to deliver a seamless buying experience.

We do not offer returns or refunds under any circumstances. All sales are final. Please review your cart and details carefully prior to checkout. Orders cannot be cancelled once placed.

Exceptions:
If you receive an incorrect or defective item, please contact us within 48 hours of receipt at care@juliperi.com with your order number and clear images of the product in its original packaging. Our team will assess your request and provide a resolution at our discretion.

Eligibility (for defective/incorrect items only):
Items must be unused, unworn, and accompanied by all original packaging and tags. For hygiene reasons, earrings, customized, or personalized products are strictly non-exchangeable.

Approval & Process:
If your request is approved (for defective/incorrect products only), instructions for return/exchange will be provided(Delivered) within 10 to 15 day. Shipping charges are non-refundable; return shipping is the customer’s responsibility unless the error is ours.

Customized & Discounted Orders:
Products that are personalized, custom-made, or bought on sale are final sale and not eligible for return, exchange, or refund.

Contact:
For order-related concerns, please email care@juliperi.com.